We want you to be 100% satisfied with your experience.  If you have any questions regarding your order, please use the chat feature OR email coco@cocoscandyland.com

• Orders will be shipped within 7-10 business days after the order is placed (excluding weekends & holidays).  Please keep in mind that due to transit & supply chain challenges, some items may ship separately or be delayed.  This will ALWAYS be communicated.
• All orders are shipped Monday through Friday (excluding holidays).  All orders include a tracking number so you can follow your package every step of the way. Be sure to check your email (and spam folder) for updates.
• Please double-check your shipping address at checkout. Orders returned due to incorrect addresses may require an additional shipping fee to resend.
  
  Please know that I'm not Amazon! 🩷 I'm a small business run by one woman with a whole lotta heart & a whole lotta hustle. I keep a great inventory, but it's possible your item may need to be ordered from our warehouse, & then shipped.
  
  Returns
  Due to the nature of the products, all sales are final. There is a 1 year manufacturer warranty on items with a motor. Warranty is void without purchase of toy cleaner & toy tote for proper care.
  
  You can always contact us for any questions at coco@cocoscandyland.com.